Privacy Policy

Last Updated: December 22, 2014

 

Citrix Systems, Inc. (“Citrix”), is committed to respecting your privacy. This privacy statement discloses the privacy practices for ShareConnect (the “Service”) offered by Citrix. If you have questions or complaints regarding this Privacy Statement or our privacy practices, please contact us at privacy@citrixonline.com.

 

Contents

1. Why is my information needed?

2. What information does Citrix gather/track and how is it used?

3. With whom does Citrix share information?

4. How can I opt out of Citrix’s collection, use and distribution of my information?

5. How does Citrix protect my information from loss, misuse or alteration?

6. Who can I ask if I have additional questions?

 

1. Why is my information needed?

This Service allows users to access their files and applications from a mobile device (iPad or Android tablet) or the web. Access to our Services may vary. You may be able to use the Service without creating an account. In some cases, you may need to establish an account to access all of the features of the Service, for use or authentication, or for other purposes. If you do establish an account, we will collect certain information that will allow us to identify you as the account holder, for example, first name, last name, email address, mobile phone number, or similar information. Any information we collect will be used only to provide the Service and will be handled according to this Privacy Statement.

2. What information does Citrix gather/track and how is it used?

PERSONAL INFORMATION: We may collect personal information in order for you to use this Service. We will only use the personal information to provide the Service and in accordance with this Privacy Policy. You may choose to provide us with your email address when you submit product specific feedback. Providing the email address is optional and will be used to communicate with you about your feedback and the Service. The email may also be used to send you relevant and targeted communications about other Citrix products and services. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records indefinitely.

 

BUSINESS INFORMATION: Information that is exchanged while you use the Service is considered confidential to you and we will not view any Business Information except as necessary to support the Service or as required by law. Business Information may include: email addresses, names and email addresses of invited users and attendees, project, conference room, workspace or similar names, phone numbers, content uploaded into the Service, or similar information.

 

SESSION RECORDS: To maintain the quality of our Services and to assist us with the analysis of product performance, we may also gather standard analytics and meta-data on in-session usage of the Service, but we will not access the content of any session. We use this information only to ensure the highest quality experience possible when using the Service.

 

ANALYTICS: We continuously improve our Services, including websites and mobile apps and use third party analytical tools to help us do so. We are interested in how visitors use our Services and our mobile applications, and what they like and dislike, and where they have problems.

 

Our Services and mobile applications use analytical tools to understand feature usage patterns, to enhance and improve your Service experience and offer you specific Service usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this data and we do not share this type of data about individual users with third parties.

 

Our Services and mobile applications also use analytic tools on our services and apps to help gather non-personally identifiable data about download and application usage. In our use of web analytics we do not collect GeoLocation data. In our use of mobile applications we may utilize GeoLocation data but only if you specifically opt-in to collection of such data in connection with a particular service. We may use information such as IP addresses to determine the general geographic locations areas of our visitors, but this information is not correlated to personal information about individual users. In any instance where personally identifiable information is collected, it will only be used to increase functionality and enhance your user experience.

 

SOCIAL MEDIA FEATURES: Our Services may include Social Media Features, such as the Facebook Like and Google +1 buttons. These Features may collect your IP address, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

3. With whom does Citrix share information?

This section outlines our practices around sharing of data and how we handle any personal information that we collect. Ensuring your privacy is important to us. We do not sell, trade or rent your personal information to third parties.

 

Citrix products and services by necessity require us to provide some of your information to third parties. We may occasionally employ third parties to perform functions on our behalf. Examples include facilitating, delivering, or providing all or some of the features in the Service, sending postal mail and email, surveys, analyzing data and providing marketing assistance. These third parties will only have access to personal information as necessary to perform their functions, may not use personal information for any other purpose, and in all cases must process the personal information in accordance with this Privacy Statement.

 

If you wish to change or review any personal information that has been collected by the Service, you may do so within the Service or by contacting us at: help@shareconnect.com. Citrix will respond to your request to review the personal information we have on file for you within 30 days.

 

AFFILIATES: We may sometimes share or jointly collect information with our parent company, Citrix Systems and its wholly-owned subsidiaries and affiliated divisions. Sharing this information helps us make your customer experience more seamless and efficient by allowing us to improve our marketing efforts to better target customer needs, streamline our processes and consolidate our backend business systems.

 

4. How can I opt out of Citrix collection, use and distribution of my information?

If you choose to provide us with an optional email address when submitting feedback about the product we will use that email to respond to your comments and communicate with you about the Service. The email may also be used to send you relevant and targeted communications about other Citrix products and services. Please write to us at privacy@citrixonline.com if you would like to opt-out from communications, discontinue your account or to ask for your information to be removed.

 

This Privacy Statement is subject to change. If we are going to use your information in a manner materially different from that stated at the time of collection, we will notify you via email prior to the changes taking effect. If Citrix or any of its assets are acquired by another company we will notify you via email about this transaction and the transfer of your personal information.

 

5. How does Citrix protect my information from loss, misuse or alteration?

Citrix uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). Nevertheless, we remind you that no security measure is perfect.

 

6. Who can I ask if I have additional questions?

For additional inquiries about the privacy of your information support, you can contact us via email at: privacy@citrixonline.com, by calling +1 805 690 6400, or by writing to us at: Citrix, 7414 Hollister Avenue, Goleta, CA 93117..

 

Citrix ShareFile Privacy Policy